FAQ
What is your return policy?
You may return your order within 30 days of receipt. For detailed instructions, please refer to our Return and Refund Policy.
How long does shipping take?
Shipping times depend on your location. Orders are typically processed within 0–2 business days (Monday–Friday), with delivery taking 6–8 business days (Monday–Friday).
Do you offer free shipping?
Yes, all orders qualify for free shipping within the United States.
How can I track my order?
After your order is shipped, you will receive an email containing a tracking number.
Can I change or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible. Changes can be made only if the order has not yet been processed.
Who is responsible for the return shipping?
Customers are responsible for all return shipping expenses.
What are your shipping partners?
We work with well-known shipping companies like USP, FedEx and USPS to make sure your order gets to you without any problems.
Is there any restocking fee?
We do not charge any restocking fees for returns
Does the Retail Delivery Fee apply if shipping is free?
Yes. The Retail Delivery Fee applies to orders containing at least one taxable item, regardless of shipping costs.
However, we cover this fee for you, so no additional charge will be passed on to you at checkout.
Contact Us
Customer Support Hours: Mon-Fri, 10:00 - 08:00 PM EST
Email: support@outdoorisimo.com
Phone Number: +19179202618
Store Name: Outdoorisimo
Address:
741 Mulberry Pl
Valley Stream
NY 11581
United States