Shipping Policy
Essential Shipping Details
- Order Cutoff: Orders submitted by 4:00 PM EST are processed the same business day.
- Processing Window: Standard processing time is 0–2 business days (Monday–Friday).
- Estimated Delivery: Typical delivery time is 6–8 business days (Monday–Friday).
- Shipping Fees: All orders ship free of charge.
Shipping Coverage
We currently provide free shipping exclusively within the United, Alaska and Hawaii included.
Same-Day Processing Eligibility
Orders placed before 4:00 PM EST are eligible for same-day processing.
Shipping Partners
We work with well-known shipping companies like USP, FedEx and USPS to make sure your order gets to you without any problems.
Order Receipt Confirmation
Immediately after placing an order, you will receive an email confirming that your order has been received and entered into our fulfillment system.
Shipment Tracking Information
Once your order has been shipped, a tracking number will be emailed to you (when available). You may use this number on our tracking page to monitor your package.
If you do not receive tracking information or the link fails to update, please contact our customer service team for assistance.
Processing and Delivery Timeline
Please allow 0-2 business days (Monday–Friday) for processing your order. After processing is complete, your shipment typically arrives within 6-8 business days (Monday–Friday).
Shipping Fee Policy
We are pleased to offer free shipping on every order, with no minimum purchase requirement.
Modifying or Canceling an Order
If you need to change your shipping address or cancel an order, please contact Customer Service immediately after placing your order. Our team will provide guidance on the required steps.
Handling Delays
If your order has not arrived after the maximum estimated processing and delivery period, please allow an additional two business days for potential delays.
Should your package still not arrive after this additional time, contact us with your order number for further assistance.
Issues With Your Delivery
If your package arrives damaged or contains incorrect items, please reach out to us right away and include your order number. Our team will promptly help resolve the issue.
Contact Us
Customer Support Hours: Mon-Fri, 10:00 AM - 08:00 PM EST
You can expect a response from customer support within one business day.
Email: support@outdoorisimo.com
Phone Number: +19179202618
Store Name: Outdoorisimo
Address:
741 Mulberry Pl
Valley Stream
NY 11581
United States